BUYERS BEWARE. I purchased a truck from Capital Ford of Raleigh on August 21, 2024, and over 7 months later, they’ve still failed to provide a title. Capital Ford admitted they were unable to obtain the title, yet no resolution has been provided. Now, they’ve requested I return the truck to their lot so it appears unsold for DMV inspection purposes — instead of taking full responsibility for the issue. This situation has escalated to the point that I’ve filed a complaint with the North Carolina Attorney General’s Office and have had to retain legal counsel. Think twice before buying here.

Terrible customer service trying to get them to call me back should’ve known not to buy a car in my local vicinity plus they were not negotiate with me at all and made me by $600 warranty that I did not need

Yesterday I purchased my second vehicle from Devon Williams, my family has a history of purchasing from capital ford because of Devon, he makes the purchasing process easy and is ready to answer any questions you have. My family and I will continue to purchase vehicles from Devon Williams as long as he’s selling!!!!

Sales and Service is always great and attentive to my needs. I do recommend this dealership to anyone

Worked with Christopher on two occasions. First was a test drive of a truck seen on the lot in May but wasn't ready to purchase yet. Christopher stated up front that for any follow-up, the ball was in my court and he would not be calling to get me to buy. He was as good as his word. When I was ready to buy, the first truck was gone as was the one that I popped in to see but he had another that was of interest. Test drove and purchased a used F-150 from this dealership about 10 days ago. The vehicle was a CPO, which means dealer will supply two keys but only one was available. He told me that I could come by in two days and he would have one for me. I met him two days later as agreed and he had the key programmed and cut and the detailer gave it a quick clean. I mentioned the box cleats keys were missing and he offered to get them and mail them when they came in. Received them today and they were right the first time. Financing with Mike was a breeze and we were out the door with the F-150 in about three hours from test drive to homeward bound. I didn't even get writer's cramp signing any inordinate amount of paperwork. I traded my old truck and got a fair price. They chose to list it for sale themselves and and it is apparent the price offered to me was fair. All in all, this has been the best purchase experience I can ever recall at a dealership. I've had prior trucks serviced there and I'll be back in future if I need to purchase another vehicle. Thanks Chris and Mike!

Kind personal detailed attention

The customer service was wonderful, and they were on point with everything I needed done!

U.G was great to work with! I called ahead, set a time to look at a Ford Bronco, and he had it detailed and ready to test drive in just a few hours notice. I test drove the car and Darlene had us through finance and out the door within 2 hours. Thank you for the great service!

My salesman Devon Williams was wonderful! very knowledgeable and friendly. however my Finance guy was pushy and was harrasing and pressuring my wife. I wanted to walk out. No means no! I would recommend if you need a Ford to go see Devon, he is great. But be prepared to be hassled by finance.

I had a snafu with a Ford truck. To me, the true value of any business and their commitment to customers shows through when a problem occurs with a product or service they offer. I had a problem and I must say Capital Ford stepped up way beyond my expectations to fix my problem. A special thanks to Keinan and Capital’s General Manager for working closely with me to resolve my snafu - you have another customer for life.

John Blackwell and his team made it a seamless experience for me when I purchased my truck from them this week. I applied online and was able to come in and pickup the vehicle seamlessly. Not only that but they helped me save an unexpected $1,500. I really appreciate their business and will be purchasing only from them.

Great place to buy from. Did everything they said were gonna do and made it a very simple process.

The entire process from beginning to end was handled very efficiently and very professionally. The salesman Lee Gepheart was very knowledgeable and helpful. The sales manager David Zeph was fantastic! I would highly recommend Capital Ford to anyone looking for a new or used car!

Love my new truck! All went very smoothly and Chris was very helpful - went above and beyond. Everyone was friendly and professional. Great job!

Thanks to Dan Hill we had a great experience here looking at Mavericks. He was respectful, patient, and willing to answer all of our questions. I recommend working with him.